1. What is San Antonio Food Banks policy on volunteers who are assigned court ordered community service hours?

Individuals who receive a court order to perform community service will be accepted on a case by case basis. Individuals convicted of certain serious charges will not be accepted to volunteer due to potential safety risks for other volunteers and staff.

2. When can court ordered individual volunteer?

Weekdays from 1:00 PM to 4:00 PM except during holidays or otherwise indicated. Weekends from 9:00 AM to 12:00 PM or 1:00 PM to 4:00 PM except during holidays or when otherwise indicated. 

3. Are walk-in volunteers accepted?

No, all volunteering is by appointment only and requires pre-screening.

4. Can I donate food or money in lieu of community service hours?

Yes, but requires the pre-approval of the court or probation services.

5. When can I make donations?

The San Antonio Food Bank hours of operation are 8:00am to 5:00pm, Monday through Friday.

6. How do I know if my court accepts money or food in lieu of community service hours and do I need to show proof to the San Antonio Food Bank staff?

Some courts will discuss this option in the beginning, if not the individual will need to contact the applicable court or probation officer. Proof is requested at time of Payment to SAFB, due to SAFB keeping records that will be used by Bexar County Adult Probation. If written proof cannot be provided at time of payment please be aware that we will require the full name, SID/Case number, name of probation office and contact number, in order for SAFB to confirm. If Any questions regarding the process please contact Danica Moran 210-431-8307 Donor Database Specialist. Money or food donated is non-refundable for those who did not seek prior approval.

7. How much money do I need to donate for (1) community service hour?

If the court has not assigned a monetary value to each community service hour the San Antonio Food Bank will use an exchange rate of (1) community service hour equals $(8) dollars. A monetary payment must be made with cash, Money Order or Cashier’s Check. Payment will not be acceptable via Online, Credit Card or Personal/Business Check. If mailing in, please mail to 5200 Old Hwy 90 W. San Antonio, Tx 78227.

8. How much food do I need to donate for (1) community service hour?

If the court has not assigned a dollar value to each community service hour the San Antonio Food Bank will use an exchange of (1) community service hour equals $(8) dollars worth of food. Food purchased that will be donated must accompany the grocery receipt. Food donations cannot be purchased with WIC or Lonestar.

9. Do I need to buy new food or can I use food that I have already purchased?

For safety reasons the San Antonio Food Bank can only accept new food. A receipt is required for all for food item donations.

10. Do I have to donate food and money all at once or can I make installments?

No, the San Antonio Food Bank will accept money or food in any amount the individual wishes to make at the time. It is the responsibility of the donor to be aware of their payoff deadline with Bexar County Adult Probation.

11. What do I need to bring with me when I make a donations?

The individual should bring any court document that has their name, case number or SID number.

12. Do I need to come in or can someone else come make the donation for me?

Yes, the individual can designate any person to make the donation as long as the designated person has the case number or SID number. The San Antonio Food Bank is not responsible if the designated person does not make the donation or is less than the individual intended to donate.

13. What will the San Antonio Food Bank give me when I make a money/food donation?

The SAFB provides a general receipt for all money or food donated. A letter from SAFB acknowledging the donation made in lieu of Community Service will be available upon request.

14. If I lose my receipt can I get a duplicate copy?

Yes, as long as accurate information was given at the time of donation.