San Antonio Food Bank

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A Member Of

Texas Food Bank Network Feeding America United Way Logo

Partner Of

Haven for Hope Methodist Healthcare Ministries

Awarded Charity Navigator’s Highest Possible Rating

Charity Navigator’s Four Star logo

Individual Volunteer FAQs

1. What are your volunteer hours?

Currently the San Antonio Food Bank offers two (3) hour volunteer sessions. Monday through Saturday with sessions beginning at 9:00 AM and ending at 12:00 PM and an afternoon session beginning at 1:00 PM and ending at 4:00 PM. Monday through Sunday three shifts available at the Haven for Hope kitchen. Some opportunities are not available everyday.

2. Do you offer evening volunteer sessions?

Evening sessions are available with groups of 15 or more. Scheduling is based on the needs of the San Antonio Food Bank.

3. What are your age requirements?

For safety purposes the minimum age for volunteering is 8 years of age (18 years of age for Mobile Pantry opportunities). Volunteers under the age of 16 must be accompanied by an adult when volunteering.

4. Do I need to make an appointment to volunteer or can I walk-in?

Except when otherwise indicated, all volunteering is by appointment only and requires pre-screening. Prescreening can be done via phone or email and is required to determine each volunteers need and the food banks ability to meet those needs.

5. What should I wear?

Volunteers should wear close-toed shoes and clothes appropriate to work in a warehouse, kitchen or garden setting. No sandals/flip-flops, extremely short skirts/shorts or low-cut shirts. Individuals wearing opened toed shoes will not be allowed in warehouse areas. When volunteering for the garden gloves and long pants are recommended.

6. What will I be doing?

The San Antonio Food Bank attempts to place volunteers in the areas that best fit their talents and desires. Volunteers will be placed in the area of greatest need. Physical or mental limitations should be discussed prior to scheduling a volunteer session. We want our volunteers to be successful, instructions will be provided before each session.

7. Where do I park?

Any available parking slots around the building. Unless otherwise indicated parking is NOT allowed in fenced areas and in front of loading docks or entrances. Carpooling is always recommended

8. Does the San Antonio Food Bank accept court-ordered volunteers?

Yes, as with all volunteers pre-screening is required. The food bank reserves the right to deny volunteer services based on certain serious offenses.

9. When I get there where do I report?

All volunteers are asked to report to the Volunteer Entrance, it is the entrance under the stairs. (When facing the front entrance, it will be to your left). The door remains locked at all times, but the Volunteer Coordinator or designated individual will be available to let volunteers in. On weekends volunteers will be welcomed in 15 minutes prior to the session.

10. Do I need to sign in?

Yes, each volunteer individual or group needs to sign in each time they volunteer at the San Antonio Food Bank. Sign-in sheets and pens are available at the counter.

11. Does the San Antonio Food Bank provide proof of volunteer service?

Yes, upon request the San Antonio Food Bank will provide volunteers with a dated letter date and number of hours volunteered. The Volunteer Coordinator will also sign any school/church/community service forms after each session.

12. Does the San Antonio Food Bank keep track of volunteer hours?

Yes, the San Antonio Food Bank keeps accurate records of all volunteer hours. The food bank is not responsible if volunteers do not sign in and out or do not provide accurate or complete information.